All Access Frequently Asked Questions

 

 

I just paid for my (6 month / 1 year) subscription. How do I access the content?

Access is not immediate. Darian has to set up your customer profile. This will usually happen within one business day, often much sooner. While you’re waiting, make sure you have an account set up on ProfessorEngel.com. More about your account below.

 

I just paid for my 2-week single title subscription. How do I access the program?

Access is not immediate. Darian will email you a link to the program. This will usually happen within one business day, often much sooner. Be sure and check your spam folder if you don't receive the email within a day. And, of course, contact Darian if you need anything.

 

 I subscribed for (6 months / 1 year). I understand I need an account on ProfessorEngel to access the content. How do I know if I already have an account? How do I set up and log into my account?

Don’t worry, Darian created a help page just for you. It’s under the All Access drop down menu, and you can also see it here: https://professorengel.com/pages/creating-and-enjoying-your-account

 

 

How will I know when Darian has gotten me set up to access the content?

6 month / 1 year subscribers: Darian will email you to let you know. You can also log into your account and see if the green link has appeared on the right hand side. The green link will say “Click here to access Elliot's content (expires month day year)”.

Single title subscribers: Darian will email you the link to access the titles for two weeks. You do not need an account.

 

 

My internet connection is weak. Can I download the content to my device?

No. Currently you must have an internet connection to play the content. This may change as technology evolves, but our current setup does not allow downloading.

 

 

How will I know when there’s new content added? What do I have to do to access it?

You are on our special All Access subscriber’s email list, so you will receive an email altering you whenever new content is available. If you are a 6-month or 1-year subscriber, you don’t have to do anything! The new content will be accessed by clicking the green link on your account page, like always.

 

 

How do I play the audio files on my car stereo?

You must connect your phone or other device to your car stereo according to your stereo’s instructions. Usually this is via Bluetooth connection. Once they are connected, just play the content on your device like you normally would, and the sound will play on your connected stereo. Road trip with Elliot!

 

 

How do I play the video files on my TV?

You must either connect your computer or other device to your TV via a physical HDMI cable, or cast the device to your TV using Chromecast, screen mirroring, or other method. See your TV’s instruction manual to determine the best way for you.